Organizational Change Manager

Raritan, NJ 08869

Posted: 08/30/2023 Employment Type: Contract Industry: IT Job Number: 241201

Job Description

 This is an exciting opportunity to join our established Organizational Change Management team who provide organizational change management services to all our End User Services programs.  

This is a very fast and dynamic space, and this team concentrates on understanding experiences and outcomes, developing targeted and tailored user journeys and programs to nurture behavioral change, and measuring effectiveness of these programs across the organization

 Role Scope
  • Team is responsible for providing all UX and Organizational Change Management needs for our Digital
  • provides services for Productivity & Collaboration, End User Computing and Employee Experience.
  • This covers capabilities such as M365, Zoom, 6Connex, Windows 10/11, AWS virtual Environments, PC/Mac Device Issues, Mobile, Meeting Rooms, License management, New Starter and many more.

Role Scope
  • Partner with end user colleagues to determine business outcomes and needs
  • Partner with UX team to help define required UX studies and inputs needed for change program
  • Work with data analyst teams to determine targeting and metrics needs
  • Develop change management plans and approaches required to deliver required business and behavioral change outcomes
  • Document change management program approaches, and articulate and advocate these
  • Develop change content and work with a Visual designer and communications teams to execute defined work
  • Partner with senior leadership to curate summary technology leadership guidance, status reports and strategy direction messaging

 Core Skills
  • The ability to design complex change programs that use multiple communication channels and multiple behavioral change messages to drive change outcomes.
  • The ability to map out change journeys and programs that are needed to support major implementations in a visual way that aligns the strategy and communication plan.
  • A solid understanding of how people go through a change and the change process.
  • Familiarity with change management methodologies, (i.e.,ProsciADKAR model or other change management frameworks).
  • Proven record of accomplishment in change management execution.
  • Ability to curate communications and content – Strong written and verbal communication skillsare essential for the role.
  • The ability to curate a targeted, multi-messaged behavioral change program that considers triggers and alternate outcomes for a user’s change journey.
  • The ability to work internationally with extended technology teams globally.

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